What Owners Actually Receive in a MyRoom Monthly Statement

What a Monthly Statement Is Actually For

Most Penang owners who have used an informal agent before describe the same problem: money arrives, the amount changes month to month, and nobody explains why. A monthly statement exists to close that gap — it should let you reconcile what was billed, what was actually collected, what was deducted, and what landed in your account, without needing to ask.

This page walks through the structure of a MyRoom owner statement field by field. The figures are deliberately left blank: your statement carries your unit's real numbers, and we do not publish another owner's.

Section 1 — Reporting Period and Coverage

Every statement opens with the scope, so there is never a question about which month is being reported:

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Section 2 — Rent Billed vs Rent Collected

These are two different numbers and the statement never merges them. Billed is what was due from tenants in the period. Collected is what actually cleared.

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Reading this section per room rather than as a single total is what tells you whether a shortfall is a vacancy problem or a collection problem — two completely different things to fix.

Section 3 — Management Fee

MyRoom charges a flat 15% management fee. There is no placement fee and no setup fee, so the fee line on the statement is the only recurring charge from us.

The fee is shown as its own line so you can check it against the collected figure directly.

Section 4 — Approved Expenses

Anything spent on the property during the period appears here, itemised rather than lumped together:

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Turnover cleaning and small consumables appear here too, so a month with two move-outs looks different from a quiet month — and you can see why.

Section 5 — Utilities and Cleaning Deductions

Where the arrangement for your unit has MyRoom handling a shared utility account or a recurring cleaning schedule, those deductions are listed separately from ad-hoc maintenance. Units where tenants pay utilities directly will not show this section at all.

Section 6 — Net Payout to Owner

The payout line is a plain arithmetic chain, in this order:

Because the chain starts from collected rent rather than billed rent, an unpaid room reduces our fee as well as your payout. That alignment is intentional.

Section 7 — Supporting Documents

Each statement is issued with the evidence behind it:

Section 8 — Notes and Follow-Up Actions

The written notes are the part owners tend to read first:

The Statement and Payment Workflow

Your specific issue and payout dates are confirmed at onboarding and stated on your management agreement, since they depend on when your rent cycle falls.

How to Read Your First Statement

Three checks are worth doing every month, and they take about two minutes:

Where This Fits

The statement is the reporting end of the property management service; the commercial terms behind the fee line are set out on our pricing page. If you are still deciding whether room-by-room management suits your unit, the Penang Island condo rental strategy guide covers that comparison first.

Owners who want to see what the reporting would look like for their own unit can request a free rental assessment.